Privacy Policy

Hope Therapy ("we," "us," or "our") is a pediatric speech, feeding and orofacial myofunctional therapy clinic at 1512 Camellia Blvd, Lafayette, LA 70508. This policy explains what information we collect through hopetherapycenterla.com, how we use it, and the choices you have. Because the people we care for are children, most of what families share with us is information about a child, and we treat it with that in mind. By using our site or submitting a form, you agree to the practices described below.

Information We Collect

We collect the information you give us directly: your name, your phone number, your email address, and whatever you choose to tell us about your child's speech, feeding or development when you request an appointment or submit a form. A web form is not a secure medical record, so please share only what you are comfortable sending, and save the detail for the evaluation. We also collect limited technical information automatically, including your IP address, browser type, device type, and the pages you visit, through standard analytics tools.

How We Use It

We use your information to schedule and confirm appointments, respond to your questions, verify insurance benefits, send appointment reminders, and follow up about your child's care. We may also use aggregated, non-identifying data to understand how visitors use our site and to improve its content and performance. Information tied to your child's care is kept only as long as reasonably necessary to serve your family and to meet our recordkeeping obligations. We do not sell your personal information to third parties, and we never use a child's information for advertising or profiling.

Forms & Communications

When you submit a form on this site, your information is processed solely to schedule your child's care and respond to your request. Forms should be submitted by a parent or legal guardian. By providing your phone number, you agree to receive text messages from Hope Therapy related to your appointment. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or contact us at frontoffice@hopetherapy.co to be removed from any communication list. Opting out of texts will not affect your ability to book or receive care with us; we will simply reach you by phone or email instead.

Cookies & Analytics

Our site uses cookies and similar technologies to remember your preferences, understand site traffic, and improve your experience. This may include basic analytics tools that report how many people visit a page and which pages they view. You can disable cookies through your browser settings, though some features of the site may not function properly without them.

Third-Party Services

We work with trusted third-party providers, including our website host, our form and scheduling provider, and analytics services, to operate this site and manage our communication with families. These providers only receive the information necessary to perform their function, are bound to reasonable confidentiality and security standards, and are not permitted to use your information for any other purpose.

Your Rights

As a parent or legal guardian you may request access to, correction of, or deletion of the personal information we hold about you or about your child at any time by contacting us using the details below. You may also opt out of text or email communication at any point without affecting your child's ability to receive care from our clinic. We will respond to reasonable requests within a reasonable timeframe.

Contact

Questions about this policy or how your family's information is handled can be directed to Hope Therapy at frontoffice@hopetherapy.co, by phone at (337) 478-5880, or by mail at 1512 Camellia Blvd, Lafayette, LA 70508.